We carry imported home decor, seasonal and garden gifts for B2B Wholesale. Our sales program is not intended for individual consumer purchase.
Getting Started There is no opening minimum on orders. We do, however, have a minimum buying quantity for our products. If you are a business interested in purchasing from us, please provide us with tax ID information and a copy of your business license.
Placing an order For faster service, please have your item numbers ready before you call. Please call (707) 452-0600 or toll free at (800) 449-9903 and a customer service representative will take your order. Office hours are Monday thru Friday, 8 AM to 5 PM PST. Or, you can fax in your order at (707) 452-0800.
Visa, MasterCard, American Express,
and Discover Card will only be accepted on all first-time orders.
We offer Net 30 day terms on subsequent orders with approved
credit. To be considered for terms, the company applying must have favorable references
and fill out our credit application completely. We will need
a copy of your Tax ID and Business Card. Click here for our Credit
Application Form (PDF, 39K)
If there is a discrepancy on your shipment,
such as shortages, defective and damaged merchandise, Please
complete and fax us your Claim Form that came with your shipment.
If you did not receive a Claim Form with your shipment, please
call us at 1-800-449-9903. Upon receipt, Transpac will either
replace or credit your account, per your request. Please deduct
from your invoice if requesting credit and remit the balance
of invoice
in full. If requesting a replacement, all claims must be made
within 30 days and all merchandise claimed must be retained for
30 days unless otherwise specified by Transpac Imports, Inc.
After
the 30-day claim period, there will be a 15% restock charge
on the returned items. No unauthorized returns will be accepted,
all returns must have a valid RMA# issued by Customer Service
Department.
When filing a claim,
please include the following information:
