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Customer Care
PURCHASING INFORMATION
We carry imported home decor, seasonal and garden gifts for B2B Wholesale. Our sales program is not
intended for individual consumer purchase.
Getting Started
There is no opening minimum on orders. We do, however, have a minimum buying quantity for our products.
If you are a business interested in purchasing from us, please provide us with tax ID information and
a copy of your business license.
Placing an order
For faster service, please have your item numbers ready before you call.
Please call (707) 452-0600 or toll free at (800) 449-9903 and a customer service representative will
take your order. Office hours are Monday thru Friday, 8 AM to 5 PM PST. Or, you can fax in your order
at (707) 452-0800.
PAYMENT TERMS
Visa, MasterCard, American Express, and Discover Card will only be accepted on all first-time orders.
We offer Net 30 day terms on subsequent orders with approved credit. To be considered for terms, the
company applying must have favorable references and fill out our credit application completely. We
will need a copy of your Tax ID and Business Card. Click here for our Credit Application Form
(PDF, 39K).
YOUR ACCOUNT
To make a payment, check your balance, or have questions regarding your account, please call ACCOUNTS
RECEIVABLE at (707) 452-0600.
SHIPMENT CLAIMS
If there is a discrepancy on your shipment, such as shortages, defective and damaged merchandise, please
complete and fax us your Claim Form that came with your shipment. If you did not receive a Claim Form
with your shipment, please call us at 1-800-449-9903. Upon receipt, Transpac will either replace or credit
your account, per your request. Please deduct from your invoice if requesting credit and remit the balance
of invoice in full. If requesting a replacement, all claims must be made within 30 days and all merchandise
claimed must be retained for 30 days unless otherwise specified by Transpac Imports, Inc. After the 30-day
claim period, there will be a 15% restock charge on the returned items. No unauthorized returns will be
accepted, all returns must have a valid RMA# issued by Customer Service Department.
When filing a claim, please include the following information:
- Company Name
- Contact Name
- Customer ID Number
- Invoice Number
- Item Number(s) & Quantities
REQUEST A CATALOG
Our products are sold for wholesale and resellers only.
We do not sell goods for individual sale.
To receive a catalog, choose one of the following options:
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Request a catalog by fax along with a copy of your resale license.
Fax to our toll-free fax line:
1-800-449-9909
or fax to
707-452-0800
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Mail us your catalog request with a copy of your resale license to our offices at:
Transpac Imports
1050 Piper Drive
Vacaville, CA 95688
Thanks for your patience!
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