PURCHASING INFORMATION

We carry imported home decor, seasonal and garden gifts for B2B Wholesale. Our sales program is not intended for individual consumer purchase.

Getting Started
Minimums: Transpac requires a $500 minimum opening order and a $250 minimum reorder.  If you are a business interested in purchasing from us, please provide us with tax ID information and a copy of your business license.TAX ID CERTIFICATE FORM.pdf

Placing an order
For faster service, please have your item numbers ready before you call. Please call (707) 452-0600 or toll free at (800) 449-9903 and a customer service representative will take your order. Office hours are Monday thru Friday, 8 AM to 5 PM PST. Or, you can fax in your order at (707) 452-0800.

PAYMENT TERMS

Visa, MasterCard, American Express, and Discover Card will only be accepted on all first-time orders. We offer Net 30 day terms on subsequent orders with approved credit. To be considered for terms, the company applying must have favorable references and fill out our credit application completely. We will need a copy of your Tax ID and Business Card. Click here for our Credit Application Form. CREDIT APPLICATION-New Brand.pdf

YOUR ACCOUNT

To make a payment, check your balance, or have questions regarding your account, please call ACCOUNTS RECEIVABLE at (707) 452-0600.

SHIPMENT CLAIMS

If there is a discrepancy on your shipment, such as shortages, defective and damaged merchandise, please complete and fax us your Claim Form that came with your shipment. If you did not receive a Claim Form with your shipment, please call us at 1-800-449-9903. Upon completion of your claim being processed, Transpac will either replace or credit your account, per your request. Please deduct from your invoice if requesting credit and remit the balance of invoice in full. If requesting a replacement, all claims must be made within 30 days and all merchandise claimed must be retained for 30 days unless otherwise specified by Transpac Imports, Inc. After the 30-day claim period, there will be a 15% restock charge on the returned items. No unauthorized returns will be accepted, all returns must have a valid RMA# issued by Customer Service Department.

Please click here to fill out a Claim Form.

REQUEST A CATALOG

Our products are sold for wholesale and resellers only.
We do not sell goods for individual sale.

To receive a catalog, choose one of the following options:

  1. Request a catalog by fax along with a copy of your resale license.
    Fax to our toll-free fax line:
    1-800-449-9909
    or fax to
    707-452-0800
  2. Mail us your catalog request with a copy of your resale license to our offices at:
    Transpac
    1050 Aviator Drive
    Vacaville, CA 95688

Thanks for your patience!

Copyright © 2017 Transpac